Performance Measurement
Created a new approach to the development and use of performance measures in organisations using Systems Thinking. Built the capability in the firm and in my clients through novel training and apprenticeship schemes. Active net-worker and knowledge sharer.
Milestone projects: Nestle – Project Globe; RAF SMG – Harrier SLA design; ABB – Value based management; PO – Intellectual Capital Management; ICL – Preparation for flotation – stakeholder management; Post Office – COSSP; Allied Dunbar – Designing non-financial KPIs.
Roll out projects: Hutchison 3G – CRM; BT – billing management; Inland Revenue; Navy CinCFleet; PO – POMM; Home Office – Project Sirius; Marks & Spencer; ATRA; MoD – Project Capital – QMG; Woolworths; Safeway
Performance Assessment in Marketing
Created a new approach to the evaluation of revenue investments using a combination of Systems Thinking and advanced statistical techniques.
Many clients including – Bass plc, Spillers Petfoods, Mars, Britvic Soft Drinks, Abbey National, TSB
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